Trust
What Sendly commits to, what it does not, and where to check each one
An email platform asks for two unusual things: your list, and permission to send as you. This section is what we commit to in return, written to be checked rather than believed.
Each page below describes what the platform actually does. Where a behaviour is blunt or one-sided, it says so on the page rather than in the terms.
The commitments
You can leave with everything, at any time
The whole account — contacts, templates, campaigns, segments, suppressions, events — in an open format, from the dashboard, without asking anyone. Including while a project is stopped.
→ Portability and pricing commitments
You will not be surprised by a price change
Thirty days' notice by email before any increase, your current price through the end of the period you are in, and no mid-term repricing.
→ Portability and pricing commitments
The limits are published, and so are their edges
Where the bounce and complaint bands sit, what happens at each one, and — this is the part usually left out — exactly which of those events reach your inbox and which only reach our operations team.
Enforcement is fast, and the way back is answered by a person
A project can be stopped with no warning. That is only defensible if the appeal is quick, so we commit to a first response from a person within 24 hours, and a stopped project stays fully readable and exportable while you wait.
→ Appeals
What we deliberately do not do
Stated here so it is not a surprise later:
- We do not warn you by email before stopping a project. There is a flagged stage for bounces and complaints, but it appears in your dashboard and pages our team — nothing arrives in your inbox. For content violations there is no flagged stage at all.
- We do not publish the content-scanning thresholds. Publishing them turns a safety limit into a budget for whoever is abusing the platform.
- We do not explain a content decision in detail. You get the decision, not the score or the rule.
- We do not un-disable a project automatically. A person decides.
Sending standards explains the reasoning behind each of these.
Security and privacy
- Report a vulnerability: security@sendly.now. Good-faith research is welcome and we will not pursue you for it — see acceptable use.
- What we collect and why: the privacy policy.
- Everything else: support@sendly.now. We answer our own email.